Return & Refund Policy

We offer a 15-day return window from the date your order is delivered.

Eligibility for Returns

To qualify for a return:

•⁠  ⁠Items must be unused, and in their original condition
•⁠  ⁠All original packaging, accessories, and tags must be included
•⁠  ⁠Proof of purchase is required
•⁠  ⁠Returns must be approved by our team before being shipped back

We reserve the right to reject returns that do not meet these conditions.

Non-Returnable Items

The following items are not eligible for return or refund:

•⁠  ⁠Used products
•⁠  ⁠Products damaged by misuse, or improper handling
•⁠  ⁠Clearance, limited edition, or final sale items

Return Process

To request a return, contact us at:

info@noctisgear.com

Please include your order number and the reason for your request.

If your return is approved, we will provide return instructions. Returns sent without prior authorization will not be accepted.

Return Shipping

Customers are fully responsible for all return shipping costs, customs fees, taxes, and handling charges.

Original shipping fees are non-refundable.

We strongly recommend using a tracked shipping service, as we are not responsible for lost or damaged return shipments.

Damaged, Defective, or Incorrect Items

If you receive an incorrect or defective item, you must contact us within 48 hours of delivery with clear photo/video proof.

Claims submitted after this period may not be accepted.

Noctis Gear reserves the right to determine whether a replacement, store credit, partial refund, or refund will be issued.

Refunds

Once your return is received and inspected, we will notify you regarding the status of your request.

Approved refunds will be issued to the original payment method within 10 business days.

Shipping costs, duties, taxes, and processing fees are non-refundable.

If your return does not meet our policy requirements, the item may be sent back to you at your expense.

Exchanges

We do not offer direct exchanges.

If you would like a different product, please place a new order separately.

Order Cancellation

Orders cannot be canceled once they have been processed or shipped.

Chargebacks

Initiating a fraudulent chargeback or payment dispute without first contacting us to resolve the issue may result in refusal of future service and supporting evidence being submitted to the payment provider.